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| Common Questions | |
Ordering
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Q. I’m looking for a complete in-car camera setup, do you have a solution? A. Yes! Please refer to our camera system page for current solutions. (click here) Q. Do you ship internationally? A. Yes, we can ship just about anywhere worldwide. Shipping will be calculated upon checkout. You can also contact us for shipping rates. Q. When will my order ship? A. All products in stock will ship within 24 hours. Orders in before 2pm Mountain Standard Time will ship same day as long as products are in stock. Please email or call us to confirm in stock products. Q. I have a camcorder, but unsure whether it is compatible with the Stage 1 System. How can I check whether it has an A/V input port? A. Please refer to our camcorder compatibility list on the support page. (Click here) If you do not see your camcorder listed please contact us (click here). Q. What is the warranty period on your products? A. We offer a 15 day return policy on all products and 90 day warranty from any manufacture defects. Q. What do some of the terms mean on the product pages, such as "resolution" & "horizontal lines"? A. Please refer to our glossary located here. Q. Can I use a LANC remote with my camcorder? A. Refer to the bottom of the following page to see if your camera is equipped with an LANC port. (click here) Q. Can I place an order over the phone? A. Yes, we are open Monday to Friday 9am to 5pm mountain standard time. Call us at 480-206-1464 Q. I’m having problems with my camera system. Where can I troubleshoot it? A. Refer to our support page for manuals and guides (click here). If you are still having trouble please email us at support@raceoptics.com Our website also has a fully integrated shipping calculator upon checkout. |